Licensing - Frequently Asked Questions

Licensing Model and Frequently Asked Questions

License Model

Advantages of ReflectInsight's Licensing Model

ReflectSoftware's licensing model is extremely straightforward and flexible, period. By providing simple, royalty-free licensing terms, we believe we've simplified an issue that is often seen in complicated agreements and expensive additional fees.

ReflectInsight License Highlights

Simple, per-developer licensing model. ReflectInsight is licensed to a single user.
No royalties, run-time, or server deployment fees.
Includes one year of free support and any updates.
Redistributable Log Viewer at no additional cost.
Recognizing that you may use more than one computer for development, our license permits ReflectInsight to be installed on a maximum of 2 computers for Standard Edition, otherwise a single computer for Personal Edition. For example a work computer and home computer or another work computer. One license covers all locations.

Please refer to the End-User License Agreement for detailed license terms.

FAQ

Below is a list of frequently asked questions. This list was last updated as of May 2014. If you feel that your questions were not answered from the list below, please feel free to post them on our UserVoice site or you can send us an email at our Support Email Address.

Is your license on a per-developer basis?
Absolutely.
Each developer that uses ReflectInsight must have their own license. We don't license per machine, per server, or demand any royalties or run-time fees. Only the Live and Log viewer require a license.
Can a license be transferred from one developer to another?
Yes, a license can be transferred to another developer so long as the company has purchased more than one license.
Can I install ReflectInsight on more than one computer (I have a work computer as well as another at home)?
Yes, so long as all computers are used by the licensed developer/individual.
If you don't license per computer, what happens with regard to viewing log files on servers? There's no developer there.
In this case you are entitled to install the ReflectInsight Redistributable Log Viewer.
Is it possible to activate ReflectInsight on a computer that does not have an internet connection?
Yes, we provide offline activation and deactivation. This is available in the support section of the website.
Do I have to pay you royalties if I use the ReflectInsight logging library within my application?
No. ReflectSoftware does not charge any royalties for redistribution of libraries that have been integrated into applications which you engineer.
Important Note: ReflectSoftware engineers products that include "redistributables" and those that do not. Our End-User License Agreement fully outline whether a product includes redistributables and the terms under which redistribution is authorized.
Are we allowed to give the libraries and/or redistributables to our customers?
Yes, you are allowed to redistribute the files that are explicitly listed in our End-User License Agreement.
Do I get free upgrades when I purchase a ReflectInsight license?
Yes each developer receives 12 months free upgrades after the purchase of a license. Technical support is attained using our UserVoice site or by contacting us via email at our Support Email Address.
Should I have any suggestions/questions regarding ReflectInsight and/or ReflectInsight Logging Extensions, how can I communicate those to you?
We are always open to new suggestions which can improve ReflectInsight and/or ReflectInsight Logging Extensions. Please use our UserVoice site to send us your suggestions/feedback or you can send us an email at our Support Email Address.

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